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FREQUENTLY ASKED QUESTIONS
Shipping
Do you ship overseas?
At this moment, we only ship throughout the United States.
How long will it take to get my order?
Orders ship on business days (Monday through Friday, excluding major holidays). Please allow 3-5 business days for the processing and shipping of an order. After processing, orders generally arrive within 3-7 business days for domestic orders.
Products
Are Heavenly Enhanced® products cruelty free/tested on animals?
Heavenly Enhanced®, together with our manufacturer(s), does not perform or condone animal testing.
Our product testing has been performed on clients, friends, employees, and of course, Stephanie Renise herself.
Are Heavenly Enhanced® products Vegan?
For the most part, yes, most of our hair care products are Vegan. Each product description will specify if they are or not.
Do your products contain preservatives?
Yes, to ensure product safety. Preservatives often garner unfavorable reviews, but they are a major factor in keeping products safe and for protection from microbial growth (i.e., mold and bacteria). We work in tandem with our manufacturers to choose the best and safest preservative for each individual product. However, our products do not contain parabens.
Are your products color safe?
Our hair care products are safe for color treated hair.
Can your products be used on hair with extensions?
Yes, however, we would recommend that you consult your stylist who is familiar with the adhesive, process and extension material that you specifically use to safely and correctly ascertain the products that would be compatible with your extensions.
Are your products sulfate-free?
Yes our products mostly are sulfate-free. Sulfate-free surfactants are generally milder, less stripping with significant less foaming action.
However, our invigoratED - botanical clarifying shampoo contains sulfates. We have buffered/encompassed the impact of sulfates with active percentages of essential and carrier oils together with ample plant extracts.
Do your products offer heat protection?
Yes, heat protection is a key factor in several products; namely the moisturizED - softening shampoo, silkenED - shine & smoothing serum, polishED - argan oil therapy, softenED - therapeutic leave-in conditioner & moisturizer, glossifiED - luminous sheen spray, hydratED - argan oil moisturizing styling cream, definED - curl defining gel, texturED - smoothing curl cream, and the revivED - revitalizing dry shampoo.
Which products are recommended for my hair type?
Discover our hair care recommendations for your hair type or concern by visiting the Solutions menu option at the top of our website. You can also contact our Customer Care department here.
Are your products safe to use during pregnancy?
We would recommend that you consult with your doctor to discuss product safety during your pregnancy and in the months following your delivery.
What is the shelf life of Heavenly Enhanced® products?
All Heavenly Enhanced® products are guaranteed to last 18 months on the shelf.
Rewards Program
How does the Heavenly Rewards Program work?
Earn Enhance Dollars™ each time you make a purchase or when a customer makes a purchase through your referral link. Redeem Enhance Dollars™ as product cash towards a purchase when you're ready! CLICK HERE for more information and to explore different ways to sign up so you can begin earning.
Can I combine Enhance Dollars™ with a discount code?
Enhance Dollars™ cannot be combined with discounts or promotions.
Can I earn Enhance Dollars™ on subscription orders?
Yes, Enhance Dollars™ are earned on BeautyShip™ product subscriptions orders.
Reseller Policy
May I become a reseller of Heavenly Enhanced® products?
Yes, you can resell Heavenly Enhanced® products, by becoming an Independent Enhance Specialist. CLICK HERE to view details on how you can become a partner.
Need more Information?
Additional questions?
You can contact us through our Customer Care page! We will be happy to assist you.